Welcome to Ofbulkfi Privacy Policy

At Ofbulkfi, we take your privacy and personal information security very seriously. This Privacy Policy is intended to explain how we collect, use, protect and share the personal information you provide when using our services. Please read the following carefully to understand how we handle your personal information.

1. Information collected

We may collect the following types of information:

Personal information: including but not limited to name, address, email address, phone number, etc., for account creation, order processing and customer service.

Payment information: such as credit card number or other payment method details, which are only used to complete transactions and are encrypted through a secure payment gateway.

Browsing behavior: Information about your activities on the website collected through Cookies and other tracking technologies helps us improve user experience and service quality.

Device information: including IP address, browser type, operating system version, etc., for analyzing access patterns and technical support.

2. Purpose of using information

The information we collect is mainly used for the following purposes:

Order processing and delivery: to ensure that your order can be processed accurately and delivered on time.

Customer service: to respond to your inquiries, complaints or requests, and provide after-sales service.

Marketing and promotion: Send information about our products and services, as well as personalized recommendations (you can choose to unsubscribe at any time).

Improving services: Optimize our platform and services based on your feedback and usage habits.

3. Sharing of information

We will strictly abide by laws and regulations and share your information with third parties only when necessary:

Logistics partners: In order to complete order delivery, we need to provide necessary consignee information to logistics companies such as DHL and FEDEX.

Payment processors: To ensure payment security, we will pass payment information to a secure payment gateway.

Legal requirements: We may disclose relevant information if required by law or to protect our legitimate rights and interests.

Business partners: In some cases, we may work with trusted business partners to provide better services or products, but these partners must comply with strict confidentiality agreements.

4. Data security

We have taken a series of technical and organizational measures to protect your personal information from unauthorized access, disclosure or destruction:

Encryption technology: All sensitive data transmission uses SSL/TLS encryption technology.

Access control: Internal employees can only access user information when they need to perform specific tasks.

Regular review: Continuously evaluate and improve our security strategy to ensure compliance with the latest security standards.

5. User Rights

As a user, you have the following rights:

Right of access: the right to view the personal information we hold about you.

Right of correction: you can request correction of inaccurate or incomplete personal information.

Right of erasure: in certain circumstances, you have the right to request erasure of your personal information.

Right to restrict processing: you can request restriction of our processing of your information under certain conditions.

Right to object: you can object to certain purposes such as direct marketing.

Right to data portability: the right to obtain a copy of the personal information you have provided to us and to transfer it to other service providers.

If you wish to exercise any of the above rights, please submit a formal request through the contact page and we will respond and assist as soon as possible.

6. Cookies and tracking technologies

We use cookies and other similar technologies to improve website performance and user experience. You can set your browser to refuse to accept cookies, but this may affect the normal use of some functions.

7. Children's privacy protection

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without consent, please contact us and we will immediately take steps to delete the relevant data.

8. Updates and notifications

We may update this privacy policy in accordance with changes in laws and regulations or business needs. If there are any major changes, we will notify you by email or post a notice in a prominent place on the website to ensure that you are aware of the latest policies in a timely manner.

9. Contact Us

If you have any questions, suggestions or complaints about this privacy policy, please feel free to contact our customer service.

Thank you for your trust and support! We promise to continue to work hard to provide you with a safe and reliable shopping environment.